WEBVTT

00:00:00.000 --> 00:00:06.000
What happens when a visitor reaches a missing page?

00:00:06.000 --> 00:00:13.000
A useful recovery route can stop a dead end.

00:00:13.000 --> 00:00:18.000
Turn a missing page into a next step.
6 checks for 404 errors.

00:00:18.000 --> 00:00:30.000
Understand the response
A 404 means the server could not find that resource.
Requested address · Resource not found · HTTP response

00:00:30.000 --> 00:00:42.000
Check the link first
A typing mistake or old address may be the cause.
Spelling · Old bookmarks · Changed page address

00:00:42.000 --> 00:00:54.000
Fix links you control
Update menus and page links to the correct destination.
Navigation menu · Page content · Correct URL

00:00:54.000 --> 00:01:06.000
Redirect relevant replacements
A moved page may need a redirect to its proper successor.
Old useful address · Matching replacement · Relevant redirect

00:01:06.000 --> 00:01:18.000
Keep the missing-page screen useful
Explain the problem and offer a few clear routes.
Plain explanation · Main navigation · Helpful contact option

00:01:18.000 --> 00:01:30.000
Return the right status
A page saying missing should not pretend everything is OK.
Real 404 response · Useful page design · Test the result

00:01:30.000 --> 00:01:39.000
Your checklist
Understand the response · Check the link first · Fix links you control · Redirect relevant replacements · Keep the missing-page screen useful · Return the right status

00:01:39.000 --> 00:01:47.000
Fix the route and check the destination.
jerseyweb.je