WEBVTT

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An email has bounced. What should you check first?

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The delivery report can explain why the message did not arrive.

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Use the details in the report.
6 email-bounce checks.

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Find the delivery report
Look for the failed address, error text and time of the attempt.
Failed recipient · Error message · Time sent

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Check the address carefully
A typo or an old address can prevent delivery.
Spelling · Domain name · Current contact details

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Read the stated failure
A full mailbox and an authentication problem need different fixes.
Mailbox capacity · Sending restriction · Authentication error

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Check whether it is temporary
The report or provider guidance may explain whether to retry later.
Temporary issue · Permanent issue · Provider guidance

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Keep useful evidence
Share the error and timestamp with support using an appropriate channel.
Exact error · Relevant timestamp · Private details removed

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Confirm the result afterwards
Send an appropriate test after the cause has been addressed.
Underlying fix · Controlled test · Recipient confirmation

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Your checklist
Find the delivery report · Check the address carefully · Read the stated failure · Check whether it is temporary · Keep useful evidence · Confirm the result afterwards

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Match the next step to the delivery error.
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