WEBVTT

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Can someone tell how to help or take part?

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A charity or club website needs clear information for its different visitors.

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Make the next step useful for the person visiting.
6 charity and club website checks.

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Explain the purpose clearly
Say who the organisation helps and what it does in familiar words.
Who it supports · What it does · Clear introduction

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Separate the main visitor tasks
Joining, finding support and volunteering can need different routes.
Join or attend · Find support · Offer help

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Keep event details current
Check the date, venue and instructions needed to participate.
Correct date · Useful venue details · Participation information

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Show how to make contact
Help the visitor choose the right contact route for their question.
Relevant enquiry · Clear contact route · Expected next step

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Review contribution journeys
If you invite donations or membership payments, test the full route.
Clear contribution purpose · Expected destination · Useful confirmation

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Make updates sustainable
Agree who keeps the important details and events up to date.
Named content owner · Practical update process · Regular review

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Your checklist
Explain the purpose clearly · Separate the main visitor tasks · Keep event details current · Show how to make contact · Review contribution journeys · Make updates sustainable

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Test the journey for a new visitor as well as an existing member.
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