WEBVTT

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Can your business access the Google profile customers rely on?

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Profile ownership and management access need to remain available to the business.

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Check the account and the correct profile.
6 ownership checks.

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Find the existing profile
Start with the listing that actually represents the business.
Business name · Correct location · Existing profile

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Check current access
Review which business account can manage that profile.
Business account · Management access · Correct profile

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Identify the responsible owner
The business should know who currently controls the profile.
Current owner · Business responsibility · Appropriate access

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Use the ownership request route
If someone else owns the verified profile, follow the official process.
Ownership request · Provider instructions · Accurate details

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Avoid a duplicate workaround
Review access to the real profile before creating another listing.
Existing listing · Access problem · Official recovery route

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Keep recovery information useful
Record the responsible account and maintain an appropriate recovery route.
Business-controlled account · Recovery route · Maintained access

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Your checklist
Find the existing profile · Check current access · Identify the responsible owner · Use the ownership request route · Avoid a duplicate workaround · Keep recovery information useful

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Use the official ownership or support process and keep the business recovery route current.
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