WEBVTT

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Is a checkout finished when the payment screen appears?

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Checkout connects the basket, customer details and payment with the resulting order.

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Follow the complete order journey.
6 checkout checks.

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Keep the order recognisable
The item details should match the selection made before checkout.
Selected items · Correct options · Expected quantity

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Request useful customer details
Ask for the information needed for the intended order.
Relevant contact · Clear field labels · Helpful instructions

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Review delivery choices
Where delivery applies, check the destination and available option.
Customer destination · Available option · Clear delivery details

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Explain the amount due
Make the currency and relevant total understandable before commitment.
Clear currency · Relevant total · Visible conditions

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Handle different payment results
A successful, cancelled or unsuccessful attempt needs an accurate outcome.
Successful attempt · Cancelled attempt · Unsuccessful attempt

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Confirm the resulting order
Review the confirmation and the order information available to staff.
Order reference · Customer confirmation · Business order details

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Your checklist
Keep the order recognisable · Request useful customer details · Review delivery choices · Explain the amount due · Handle different payment results · Confirm the resulting order

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Check what the customer and the business receive after the attempt.
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