WEBVTT

00:00:00.000 --> 00:00:06.000
What needs to happen after the online order arrives?

00:00:06.000 --> 00:00:13.000
Order fulfilment is the work of preparing and supplying the ordered items to the customer.

00:00:13.000 --> 00:00:18.000
Follow the item after the checkout.
6 fulfilment checks.

00:00:18.000 --> 00:00:30.000
Read the received order
Check the items, quantities and delivery information staff need.
Ordered items · Correct quantities · Delivery information

00:00:30.000 --> 00:00:42.000
Identify who supplies it
An order may be handled by the business, a provider or both.
Responsible team · Relevant provider · Clear ownership

00:00:42.000 --> 00:00:54.000
Pick the correct items
Match the actual products to the details in the order.
Product match · Selected variant · Correct quantity

00:00:54.000 --> 00:01:06.000
Prepare the package
The physical preparation should suit what is being supplied.
Appropriate packing · Required documents · Correct recipient

00:01:06.000 --> 00:01:18.000
Complete the delivery handover
Follow the chosen dispatch or local delivery process.
Delivery method · Carrier handover · Recorded dispatch

00:01:18.000 --> 00:01:30.000
Send a useful update
The customer and business should have the relevant progress information.
Order status · Useful customer update · Recorded progress

00:01:30.000 --> 00:01:39.000
Your checklist
Read the received order · Identify who supplies it · Pick the correct items · Prepare the package · Complete the delivery handover · Send a useful update

00:01:39.000 --> 00:01:47.000
Trace a test order from the received record to the expected customer update.
jerseyweb.je