WEBVTT

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Does your contact form really work?

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Follow the enquiry beyond the send button.

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Test the customer’s whole route.
6 checks with a safe test enquiry.

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Use a clear test message
Keep the test separate from real customer details.
Test subject · Your own contact · Clear test label

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Try it on your phone
Check the fields, keyboard and send button.
Readable labels · Easy typing · Usable controls

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Check missing information
Required fields should explain what needs fixing.
Missing field · Helpful error · Preserved answers

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Read the confirmation
Make the next step clear after submission.
Clear result · What happens next · Contact alternative

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Find the actual enquiry
Check the agreed inbox or receiving system.
Expected destination · Correct message · Reply details

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Test the response route
Confirm who receives it and who replies.
Responsible person · Reply works · Fix and retest

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Your checklist
Use a clear test message · Try it on your phone · Check missing information · Read the confirmation · Find the actual enquiry · Test the response route

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Make it easy for an enquiry to reach you.
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