WEBVTT

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Do UI and UX mean the same thing?

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The user interface is one part of the wider user experience.

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Review the complete task as well as the screen.
6 useful UI and UX distinctions.

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UI is the interface
It includes the controls and presentation people interact with.
Page presentation · Visible controls · Interaction details

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UX covers the experience
It includes how the person experiences the product or service overall.
Customer need · Complete interaction · Overall outcome

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Appearance is one part
A polished page can still leave a customer unable to finish their task.
Visual design · Useful content · Task completion

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Content affects the result
A clear interface cannot supply important information that is missing.
Needed answer · Relevant information · Understandable wording

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The service continues
For an enquiry journey, the response after submission also matters.
Submitted request · Helpful response · Next step

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Review the whole task
Look at the interface and what happens before and after it.
Usable controls · Connected journey · Useful customer result

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Your checklist
UI is the interface · UX covers the experience · Appearance is one part · Content affects the result · The service continues · Review the whole task

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Check the interface, the content and the service outcome together.
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