User Stories Explained: Connect Website Work to a Real User Goal

The six points in the video

This is a silent video. The headings, explanations and labels below reproduce the information on screen.

1. 1

   Step 1: Identify the person

   0:18

   Name the type of visitor whose need the work addresses.

   On-screen labels: Relevant visitor; Actual need; Research evidence.

2. 2

   Step 2: Describe the task

   0:30

   State what that person needs to accomplish.

   On-screen labels: User task; Clear intention; Meaningful action.

3. 3

   Step 3: Explain the reason

   0:42

   Show the benefit or outcome behind the request.

   On-screen labels: Underlying goal; Useful outcome; Reason it matters.

4. 4

   Step 4: Try a concrete example

   0:54

   A visitor may need service areas so they can check whether you cover their address.

   On-screen labels: Service-area information; Relevant address; Informed decision.

5. 5

   Step 5: Discuss the scope

   1:06

   Use the story to clarify what this piece of work needs to deliver.

   On-screen labels: Shared understanding; Open questions; Manageable work.

6. 6

   Step 6: Define a way to check it

   1:18

   Agree observable outcomes that show whether the need is being met.

   On-screen labels: Expected outcome; Evidence to review; Completion discussion.

Common questions

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