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Website explainer · 1:47

Business Account Recovery: 6 Checks Before You Lose Access

Could the business recover an important account without your phone? Prepare the supported recovery route while you still have access.

Jersey Web video: Account access. Plan recovery.

1:47 · No narration: the video shows each step as text on screen, and every step is written out below, with buttons that jump the video to it.

Download the on-screen text track (VTT)

The six points in the video

This is a silent video. The headings, explanations and labels below reproduce the information on screen.

  1. Step 1: List the important accounts

    Include email, domains, hosting and other essential services.

    On-screen labels: Business email; Domain and hosting; Essential services.

  2. Step 2: Check the provider recovery route

    Find the official instructions for each account type.

    On-screen labels: Official guidance; Account type; Support route.

  3. Step 3: Keep recovery details current

    Check the recovery contact methods the service supports.

    On-screen labels: Current contact details; Accessible recovery route; Business ownership.

  4. Step 4: Store backup codes securely

    Where offered, keep unused codes in a protected place.

    On-screen labels: Provider-issued codes; Protected storage; No shared messages.

  5. Step 5: Understand code replacement

    For Google accounts, using a code makes that code inactive.

    On-screen labels: One-use Google code; New set replaces old; Follow provider rules.

  6. Step 6: Record the responsible owner

    Make sure authorised people know the documented recovery process.

    On-screen labels: Account owner; Secure documentation; Current recovery plan.

A practical check for your business

Test how the business would recover an important account if a device or staff member became unavailable. Maintain appropriate recovery information and protect it through the provider's supported process.

Sources and further detail

Common questions

Could the business recover an important account without your phone?

Prepare the supported recovery route while you still have access. Protect recovery information as carefully as your sign-in.

Go further

Guide Read the practical guide More context for planning and maintaining your business website. 5 min read →

Protect recovery information as carefully as your sign-in.

Tell Jersey Web what your website needs to do and which part you want help with.

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