Guest Checkout Explained: Buying Without Creating a Store Account

The six points in the video

This is a silent video. The headings, explanations and labels below reproduce the information on screen.

1. 1

   Step 1: Find the guest route

   0:18

   A new customer should understand the choices the store offers.

   On-screen labels: New customer; Clear choice; Recognisable route.

2. 2

   Step 2: Check the sign-in requirement

   0:30

   Confirm whether creating or using an account is actually required.

   On-screen labels: Account option; Guest option; Actual requirement.

3. 3

   Step 3: Collect the order details

   0:42

   The business still needs the information required to supply the order.

   On-screen labels: Contact details; Delivery information; Relevant order data.

4. 4

   Step 4: Explain optional account features

   0:54

   Distinguish optional saved details from the action needed to buy.

   On-screen labels: Optional account; Saved information; Clear choice.

5. 5

   Step 5: Review the confirmation

   1:06

   A customer without a login still needs a useful record of the order.

   On-screen labels: Order reference; Customer confirmation; Contact route.

6. 6

   Step 6: Test later support

   1:18

   Check how the guest can ask about an order or receive an update.

   On-screen labels: Order identification; Useful help route; Relevant update.

Common questions

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