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Website explainer · 1:47

Google Business Profile Ownership: Check Who Controls Your Business Listing

Can your business access the Google profile customers rely on? Profile ownership and management access need to remain available to the business.

Jersey Web video: Your business. The right access.

1:47 · No narration: the video shows each step as text on screen, and every step is written out below, with buttons that jump the video to it.

Download the on-screen text track (VTT)

The six points in the video

This is a silent video. The headings, explanations and labels below reproduce the information on screen.

  1. Step 1: Find the existing profile

    Start with the listing that actually represents the business.

    On-screen labels: Business name; Correct location; Existing profile.

  2. Step 2: Check current access

    Review which business account can manage that profile.

    On-screen labels: Business account; Management access; Correct profile.

  3. Step 3: Identify the responsible owner

    The business should know who currently controls the profile.

    On-screen labels: Current owner; Business responsibility; Appropriate access.

  4. Step 4: Use the ownership request route

    If someone else owns the verified profile, follow the official process.

    On-screen labels: Ownership request; Provider instructions; Accurate details.

  5. Step 5: Avoid a duplicate workaround

    Review access to the real profile before creating another listing.

    On-screen labels: Existing listing; Access problem; Official recovery route.

  6. Step 6: Keep recovery information useful

    Record the responsible account and maintain an appropriate recovery route.

    On-screen labels: Business-controlled account; Recovery route; Maintained access.

A practical check for your business

Identify the real business listing and the account that can manage it. Keep ownership and recovery arrangements available to the business, and use the official access process when the current owner is someone else.

Sources and further detail

Common questions

Can your business access the Google profile customers rely on?

Profile ownership and management access need to remain available to the business. Use the official ownership or support process and keep the business recovery route current.

Go further

Guide Read the practical guide More context for planning and maintaining your business website. 7 min read → Jargon Buster Business Profile ownership explained Read the related Jargon Buster explanation. Read the explanation →

Use the official ownership or support process and keep the business recovery route current.

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