Charity and Club Website Checklist: Help People Join In and Find Support

The six points in the video

This is a silent video. The headings, explanations and labels below reproduce the information on screen.

1. 1

   Step 1: Explain the purpose clearly

   0:18

   Say who the organisation helps and what it does in familiar words.

   On-screen labels: Who it supports; What it does; Clear introduction.

2. 2

   Step 2: Separate the main visitor tasks

   0:30

   Joining, finding support and volunteering can need different routes.

   On-screen labels: Join or attend; Find support; Offer help.

3. 3

   Step 3: Keep event details current

   0:42

   Check the date, venue and instructions needed to participate.

   On-screen labels: Correct date; Useful venue details; Participation information.

4. 4

   Step 4: Show how to make contact

   0:54

   Help the visitor choose the right contact route for their question.

   On-screen labels: Relevant enquiry; Clear contact route; Expected next step.

5. 5

   Step 5: Review contribution journeys

   1:06

   If you invite donations or membership payments, test the full route.

   On-screen labels: Clear contribution purpose; Expected destination; Useful confirmation.

6. 6

   Step 6: Make updates sustainable

   1:18

   Agree who keeps the important details and events up to date.

   On-screen labels: Named content owner; Practical update process; Regular review.

Common questions

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