Online Checkout Explained: Review the Complete Customer Order Journey

The six points in the video

This is a silent video. The headings, explanations and labels below reproduce the information on screen.

1. 1

   Step 1: Keep the order recognisable

   0:18

   The item details should match the selection made before checkout.

   On-screen labels: Selected items; Correct options; Expected quantity.

2. 2

   Step 2: Request useful customer details

   0:30

   Ask for the information needed for the intended order.

   On-screen labels: Relevant contact; Clear field labels; Helpful instructions.

3. 3

   Step 3: Review delivery choices

   0:42

   Where delivery applies, check the destination and available option.

   On-screen labels: Customer destination; Available option; Clear delivery details.

4. 4

   Step 4: Explain the amount due

   0:54

   Make the currency and relevant total understandable before commitment.

   On-screen labels: Clear currency; Relevant total; Visible conditions.

5. 5

   Step 5: Handle different payment results

   1:06

   A successful, cancelled or unsuccessful attempt needs an accurate outcome.

   On-screen labels: Successful attempt; Cancelled attempt; Unsuccessful attempt.

6. 6

   Step 6: Confirm the resulting order

   1:18

   Review the confirmation and the order information available to staff.

   On-screen labels: Order reference; Customer confirmation; Business order details.

Common questions

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