Order Fulfilment Explained: From an Online Order to the Customer Delivery

The six points in the video

This is a silent video. The headings, explanations and labels below reproduce the information on screen.

1. 1

   Step 1: Read the received order

   0:18

   Check the items, quantities and delivery information staff need.

   On-screen labels: Ordered items; Correct quantities; Delivery information.

2. 2

   Step 2: Identify who supplies it

   0:30

   An order may be handled by the business, a provider or both.

   On-screen labels: Responsible team; Relevant provider; Clear ownership.

3. 3

   Step 3: Pick the correct items

   0:42

   Match the actual products to the details in the order.

   On-screen labels: Product match; Selected variant; Correct quantity.

4. 4

   Step 4: Prepare the package

   0:54

   The physical preparation should suit what is being supplied.

   On-screen labels: Appropriate packing; Required documents; Correct recipient.

5. 5

   Step 5: Complete the delivery handover

   1:06

   Follow the chosen dispatch or local delivery process.

   On-screen labels: Delivery method; Carrier handover; Recorded dispatch.

6. 6

   Step 6: Send a useful update

   1:18

   The customer and business should have the relevant progress information.

   On-screen labels: Order status; Useful customer update; Recorded progress.

See it in a diagram

Read the diagram as text

1. Pick: Match items to the order
2. Pack: Prepare the correct package
3. Dispatch: Use the intended delivery route

Check the responsible team and the update. Confirm who handles the order and what progress information the customer receives.

Some orders use multiple locations or providers; record the actual handovers.

Diagram by Jersey Web. Open full size · Source and further detail (opens in a new tab)

Common questions

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